FREQUENTLY ASKED QUESTIONS

Shipping & Payment Information

• Is it possible to return an art piece?

  You have 14 days from delivery to return the art piece and receive a full refund.

• What if the art piece doesn’t arrive?

  We recommend checking the current location of your art piece using the tracking link we provided. If the piece doesn’t arrive as expected, please reach out to the delivery company. If you’re unable to resolve the issue, don’t hesitate to contact us for assistance.

• What should I do if I receive a damaged art piece?

  We recommend inspecting your delivery as soon as it arrives. If the art piece is damaged, please contact the delivery company. Afterward, inform us about the issue. If the package appears damaged upon arrival, we advise not accepting it and immediately reaching out to the delivery company. Then, please notify us so we can assist further.

• What if I need an art piece sooner than 14 days?

  Of course, it is possible. In this case, please, contact us.

• Is it possible to rent an art piece?

  Unfortunately, we do not allow art piece for rentals

• I made a mistake in my order. What should I do?

  Please contact our support team.

• How can I track my order?

  When your order ships, We will send you the tracking e-mail & also you can check directly here on your account profile for any order and tracking ID updates

• What are the average delivery times?

  Within the EU, expect your item within 7-14 business days of purchase. International orders will get to you in 15-21 business days of purchase

• Can I return, replace or exchange my order?

  We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 14 days, and we will refund you

• How long is the refund processing time?

  We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 14 days, and we will refund you. This can vary with the type of payment option you used for your order checkout eg. Visa/MasterCard or Mobile Money Payments or PayPal Payments

• What if I cancel or change my order?

  You can cancel or modify your order within 24 hours of purchase

• How can I update my shipping address?

  Please contact our support team

• What carrier do your orders ship?

  Most orders are shipped through DHL, USPS or UPS while others may be delivered by a regional carrier

• What payment methods do you accept?

  We accept Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro, Visa Checkout, Masterpass. You can use PayPal Business as well

• Do you offer bulk pricing?

  We offer bulk pricing on a very limited basis. Please email info@1144gallery.com if you are interested in buying 5+ pieces

• Who should I contact for press inquiries?

  For all press inquiries, email: info@1144gallery.com  and your email will be forwarded to us Directly and you will receive an email back in some few minutes